WARRANTY AND RETURN POLICIES AND PROCEDURES

Specialty Archery Warranty Policy

  • All Specialty Archery LLC products are covered against defects in materials and workmanship by a limited warranty for one year from date of purchase as listed on the sales receipt.
  • Evidence of abuse, misuse or alteration of product as determined by Specialty Archery voids the warranty.
  • The warranty is valid for the original purchaser of the product from an authorized Specialty Archery Distributor or Dealer.
  • This warranty is void if the original owner does not have the sales receipt. IT IS CRITICAL THAT YOU KEEP YOUR SALES RECEIPT IN A SAFE PLACE, AS REPAIRS WILL NOT BE PERFORMED WITHOUT IT!
  • In the event of defects, Specialty Archery, LLC liability shall never exceed the original retail cost of the product.
  • Product not covered under warranty:
    • Glass lenses.
    • Any parts where Loctite was used. Loctite will damage Lexan scope housings.
    • Fiber optic material used in Specialty Archery glow-lenses and glow-rings.
    • Verifiers, Clarifiers or Apertures showing evidence of a metal Allen wrench being used to install or remove from the peep housing.

 

 Specialty Archery Return Policy

  • NOTE: Specialty Archery has a minimum restocking fee of 10% to cover expenses incurred in processing a return such as replacement packaging and/or credit card fees.
  • Returns older than 30 days, clearance items, or items showing signs of abuse or misuse are not eligible for return.
  • All return/exchange/warranty requests are subject to approval by Specialty Archery LLC prior to any credit being offered.
  • If a return/exchange/warranty is authorized, Specialty Archery will refund the amount of product (less any applicable restocking fees) within 48 hours of approval. Please note that refunds may not show up on your credit card statement for up to 10 business days.
  • If the return/exchange/warranty claim is denied, the owner of the product will be contacted with a quote for the repair cost and/or return shipping cost. If you do not wish to pay for the repairs and/or return shipping, items not claimed within 6 months will be discarded.

 

Specialty Archery Return/Warranty Claim Procedure

  1. Call Specialty Archery, LLC at 712-580-5762 between the hours of 8AM and 4PM (Central Standard Time) to obtain a Return Authorization (R.A.) number. You may also send an email to technical@specialtyarch.com to request an R.A. number.
  2. Specialty Archery will assign a R.A. number for the return/exchange/warranty claim.
    1. Do NOT return an item to Specialty Archery prior to having an R.A. number assigned.
  3. Once an RA number has been assigned, return the product to Specialty Archery for evaluation.
    1. Customers are responsible for return shipping.
    2. Any product being returned must have an R.A. number assigned prior to shipping
    3. The R.A. number must be clearly marked on the package.
    4. Include a brief description of the issue inside the package, and be sure to include the name, telephone number, shipping address and email address of contact person.
    5. NOTE: Do NOT use a standard letter envelope for return of small items such as Peeps, Clarifiers or Verifiers as these items will be squeezed out of the envelope when it goes through the SORTING MACHINES at the post office. Use a small padded envelope or box.
    6. If using a padded envelope, write “NON-MACHINEABLE” on the outside of the package.
    7. Specialty Archery, LLC is not liable for products lost in shipping. Please keep a record of your tracking information and proof of delivery.
    8. Address for returns is:
      1. Specialty Archery LLC
      2. 1211 38th Ave W
      3. Spencer, IA 51301
  4. When Specialty Archery received the product, it will be evaluated for refund/exchange/warranty eligibility.
    1. Specialty Archery has a minimum restocking fee of 10% on all returns/exchanges to cover expenses incurred in processing a return, such as replacement packaging and/or credit card fees.
    2. All return/exchange/warranty requests are subject to approval by Specialty Archery LLC prior to any credit being offered.
  5. If a return/exchange/warranty is authorized, Specialty Archery will refund the amount of product or exchange the product (less any applicable restocking fees) within 48 hours of approval.
    1. Please note that refunds may not show up on your credit card statement for up to 10 business days.
    2. Customers will be responsible for return shipping on product exchanges.
  6. If the return/exchange/warranty claim is denied, the owner of the product will be contacted with a quote for the repair cost and return shipping cost estimates. If you do not wish to pay for the repairs and/or return shipping, items not claimed within 6 months will be discarded.